• A dedicated 24/7 support centre for direct contact with our Service Team. Service personnels are always available and ready to provide advice and assistance.

• An on-site support service for larger UPS that cannot be transported, regardless of warranty period. A fast repair on site is guaranteed through the use of state-of-the-art UPS technology, the professionalism of the Service personnels and Authorised Service Partners. Service guarantees that any spare parts used are original, tested and up-to-date.

• Service Team can provide assistance during the installation and initial start-up of the products and train on-site personnel. Technical Service engineers can also verify site suitability, analyse and advise on rental solutions and disconnect and relocate equipment.

• Maintenance contracts can be provided by our Service Team to minimise the risks and costs connected with UPS breakdowns. Many types of maintenance contract are available, ranging from periodic inspections to comprehensive cover including parts and labours.

• Service regularly organises technical training courses for technicians at the Riello UPS Authorised Training Centre.

Suarakom have a certified team of installation and commissioning with a vast of experience in providing onsite requirements.

Installations and commissionings are part of services options offer by Suarakom. These can be to suit specific requirements:-

• System installations and commissioning of systems are undertaken with minimum interruption to your facility

• Flexibility for shift schedules, weekend or evening work are available

• Method statements and risk assessments carried out

• Special training programmes undertaken – see Training section for more information

• Load Bank and Battery Impedient tests are available upon request